Money Back Guarantee

Return & Refund Policy

1. The 60-Day “Courage” Money-Back Guarantee

We want you to feel the difference. Because dietary supplements often require consistent use to yield results, we offer a 60-day Money-Back Guarantee on your first purchase of any specific product.

How it works:

  • The “Fair Trial” Window: To ensure you have given the product a fair chance to work, refund requests are accepted after at least 14 days of use from the shipment date, but no later than 60 days from purchase.
  • Refund Method: A full refund for the product cost will be issued to the original payment method.
  • Shipping Costs: Original shipping charges and applicable shipping taxes are non-refundable.

2. Physical Returns

We do not accept physical returns. For safety, hygiene, and quality control reasons, we cannot accept returns on opened or unopened pouches, supplements, or food items.

  • Do not ship your items back to us unless specifically requested by our team. Unauthorized returns will not be processed.
  • Exceptions: If an order is returned to us by the carrier as “Undeliverable” or “Refused,” a refund will be issued minus the inbound/return shipping fees incurred by Socialevia to recover the package.

3. Limitations & Abuse Prevention

To keep our prices fair and prevent misuse of our guarantee, the following limits apply:

  • First-Time Purchases Only: The Money-Back Guarantee applies only to the first time you purchase a specific item. Repeat orders of the same product are final sale.
  • Quantity Limit: The guarantee is limited to two (2) individual products per customer within a 12-month period.
  • Multiples of the Same Item: If you purchase three (3) of the same item in your first order, we will refund one (1) unit to your original payment method, and we may issue Store Credit for the remaining two (2) units at our discretion.
  • Bundles: For orders containing bundles (more than 3 products), refunds are capped at the three (3) highest-priced eligible products within that bundle, minus any pro-rated discounts applied to the bundle.

4. Quality Assurance

Socialevia stands behind the quality of every stick of Socialevia. If you believe you have received a damaged or defective product, please contact us immediately. These requests are evaluated on a case-by-case basis.

5. Non-Refundable Items & Exceptions

The following are Final Sale and not eligible for return or refund:

  • Wholesale orders or orders intended for resale.
  • Discounted or “Final Sale” / Discontinued items.
  • Purchases made using Rewards Points or Gift Cards.
  • Books and merchandise (unless defective).
  • Flavor Preferences: The Money-Back Guarantee applies to the efficacy of the product formulation, not flavor preference.

6. Refund Processing

  • Timeline: Once approved, refunds typically take 5–7 business days to appear on your statement, depending on your financial institution.
  • Payment Method: Refunds must be issued to the original payment method. We cannot process refunds to prepaid debit cards, and if your original payment method is closed the refund may be forfeited.

How to Initiate a Request

To start a claim under our Money-Back Guarantee, please email our Customer Care team:

Email: support@socialevia.com
Subject: Refund Request - [Your Order Number]

Please include the specific products you are inquiring about and the reason for your request.